{"id":2497,"date":"2024-07-24T02:29:50","date_gmt":"2024-07-24T00:29:50","guid":{"rendered":"https:\/\/whyai.lt\/shop\/refund-and-returns-policy\/"},"modified":"2025-05-12T19:27:01","modified_gmt":"2025-05-12T17:27:01","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/whyai.lt\/en\/shop\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;2%&#8221; constrain_group_1=&#8221;yes&#8221; bottom_padding=&#8221;2%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/6&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;2\/3&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][nectar_highlighted_text scribble_color=&#8221;#f03800&#8243; style=&#8221;scribble&#8221; scribble_thickness=&#8221;thick&#8221; scribble_speed=&#8221;1.8s&#8221; scribble_easing=&#8221;ease_in_out&#8221; custom_font_size=&#8221;4vw&#8221; text_direction=&#8221;default&#8221;]\n<h2><em>Refund and Returns<\/em> Policy<\/h2>\n[\/nectar_highlighted_text][vc_column_text]\n&#13;\n<h4><b>1. Overview<\/b><\/h4>&#13;\n<p><span style=\"font-weight: 400;\">At WHY AI, we are committed to providing our customers with high-quality AI training and digital resources. If you are not entirely satisfied with your purchase, we are here to help. This refund policy outlines the conditions under which refunds will be granted for our in-person training sessions and digital goods.  <\/span><\/p>&#13;\n<h4><b>2. In-Person AI Training<\/b><\/h4>&#13;\n<p><b>2.1. Cancellation and Refunds:<\/b><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cancellations made 14 days or more before the scheduled training date will receive a full refund.<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cancellations made between 7 and 13 days before the scheduled training date will receive a 50% refund.<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cancellations made less than 7 days before the scheduled training date are not eligible for a refund.<\/span><\/li>&#13;\n<\/ul>&#13;\n<p><b>2.2. Rescheduling:<\/b><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Requests to reschedule a training session made 7 days or more before the scheduled date will be accommodated without any additional fees, subject to availability.<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rescheduling requests made less than 7 days before the scheduled date will incur a rescheduling fee of 20% of the training cost.<\/span><\/li>&#13;\n<\/ul>&#13;\n<p><b>2.3. No-Shows:<\/b><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Participants who do not show up for a scheduled training session without prior notice are not eligible for a refund.<\/span><\/li>&#13;\n<\/ul>&#13;\n<h4><b>3. Digital Goods (Guides, Resources)<\/b><\/h4>&#13;\n<p><b>3.1. Refunds:<\/b><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Due to the nature of digital goods, all sales are final. We do not offer refunds for digital products once the order is confirmed and the product is delivered.<\/span><\/li>&#13;\n<\/ul>&#13;\n<p><b>3.2. Download Issues:<\/b><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you experience any issues with downloading or accessing your purchased digital product, please contact us within 7 days of purchase. We will ensure that you receive a working copy of the product.<\/span><\/li>&#13;\n<\/ul>&#13;\n<h4><b>4. How to Request a Refund<\/b><\/h4>&#13;\n<p><span style=\"font-weight: 400;\">To request a refund, please contact our customer service team at <\/span><a href=\"mailto:info@whyai.lt\"><span style=\"font-weight: 400;\">info@whyai.lt<\/span><\/a><span style=\"font-weight: 400;\"> with the following details:<\/span><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your name<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Order number<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Date of purchase<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reason for the refund request<\/span><\/li>&#13;\n<\/ul>&#13;\n<h4><b>5. Processing Refunds<\/b><\/h4>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refunds will be processed within 14 days of receiving the request.<\/span><\/li>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Refunds will be issued to the original payment method used at the time of purchase.<\/span><\/li>&#13;\n<\/ul>&#13;\n<h4><b>6. Contact Us<\/b><\/h4>&#13;\n<p><span style=\"font-weight: 400;\">If you have any questions about our refund policy or need assistance, please contact us at:<\/span><\/p>&#13;\n<ul>&#13;\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email: info@whyai.lt<\/span><\/li>&#13;\n<\/ul>&#13;\n<p><span style=\"font-weight: 400;\">Thank you for choosing WHY AI. 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